Refund Policy

At Indian Spice Art, we strive to provide excellent service and high-quality food to our customers. We understand that there may be occasions when you may need to request a refund for your online order. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Order Errors

If you receive an incorrect order or if there are missing items from your order, please contact us immediately upon receiving your order or within 1 hours of delivery. We will investigate the issue and, if the error is confirmed to be on our part, we will arrange for a refund or replacement of the affected items.

Quality Issues

We take pride in the quality and freshness of our food. If you are unsatisfied with the quality of any items in your order, please contact us within 1 hours of delivery to report the issue. We may request additional information or evidence, such as photographs, to assess the quality concern. If the quality issue is substantiated, we will issue a refund or replacement for the affected items.

Payment Errors

In the event of a payment error, such as being charged multiple times for the same order or unauthorized charges, please contact us immediately to report the issue. We will investigate the error and, if confirmed, issue a refund for the overcharged amount or unauthorized charges.

Cancellations

Orders cannot be canceled once they have been confirmed and payment has been processed. If you need to cancel your order due to extenuating circumstances, please contact us immediately to discuss the situation. Refunds for canceled orders are subject to our discretion.

Refund Process

To request a refund, please contact our customer support team at [Contact Information] with your order number and details of the issue. Refund requests must be made within 1 days of the delivery or pickup date. We reserve the right to deny refund requests that do not meet our refund policy criteria.

Refund Timeline

Refunds will be processed within 3 business days of approval. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Exceptions

Please note that refunds may not be granted in the following situations:

  •      Change of mind or dissatisfaction with menu items that are prepared and delivered as ordered.
  •      Delayed delivery due to factors beyond our control, such as inclement weather or traffic conditions.
  •      Issues arising from incorrect or incomplete delivery information provided by the customer.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at Indian Spice Art.